We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product
The product is great, but packaging wasn’t safety
Excellent store!! Fast delivery!! It's already for the second time I buy!! I bought one for myself and another to give as a gift!!
Wonderful, excellent product very good material. Not wood, even better for washing. Stay happy. They look how cute they are. I already tried them and everything perfect. Thank you store
It took too long to arrive and I was still taxed, but it was worth every day expected because very beautiful wonderful material. I loved it! Best purchase made over the Internet until HJ
Item corresponds to the description and very good quality, satisfied with my purchase. Thanks to the store
I am in love with this set so beautiful though the package was opened I guess due to shipping but it’s perfect
The parcel arrived very quickly, weeks in 1,5. The description indicates 10 items, in fact there are 9, there are no spoons with round holes. So the kit is incomplete. And it upset. There are no complaints about the quality, there is a small smell of glue or plastic.
Should have been 7 items, only 6. so sorry, no tassel.
Was so totally surprised to find this great quality with silicone cooking utensils, and at a great price! I did put them to a test to see if they stand up to being used in cooking. They withstand the heat very well, and DO not stain! Very pleased with this project.
Wonderful!!! Is exactly everything I wanted!!! I bought it to match my Le Cook cookware and combined so much that it seems like it's all a set. I was afraid of some repeated or missing a piece, but all the pieces arrived, all right. The only problem is that it does not come so well packed, the box arrived a little dented and I could notice some small scratches on some pieces, but nothing that would affect the beauty and usefulness of the product. I just loved it!!!❤️❤️❤️❤️❤️
Loved the product came well packed, just had to pay tax
Beautiful. Love These
Many thanks to the storeArrived quickly the order in 11 days WOW!!!!! They are beautifulThe color of my dining room.
I was taxed, and luckily mine came the 7 pieces, I would be a whore if I had paid the fee and was missing. Silicone tips with rubberized Cable, the Golden part is painted
They're a little plastichin, but cute
One is missing out of 10 only 9 pieces received, and most importantly, because of what I wrote out a missing spoon with holes
The set is beautiful. Wanted with golden detail, but came in rose gold (I who looked wrong, the ad is correct). Worth it.
Very nice arrived and fast☝
I received the most product came without the cup and the ad said it was complete. in question of the product the material is excellent.