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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 24x7deal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Orders on September 14, arrived in Trujillo, Perú on October 9, well protected, they arrived in good condition, still need to be tested, it matches the description, it feels good quality.
No questions, only on delivery. On the same day, the same parcel was sent, not by mail, but by parcel. So the post of Russia went a month longer
Small and good. I like haiking and in the morning i want good coffe. its good for that
Works well and good delivery
Excellent coffee filter!! Arrived very fast!! Resistant material. I recommend it widely.
High quality product in relation to its price... Your mesh filters the coffee very well, even with an extra fine grinding
Cool fir. In hacks Chi kokempingi vicorist. Pre-handily
Nadishov's order for the money for the Ministry, the Garna, the school of prizes for the great and the glibok Cup.
Everything has come down. Thank you. Haven't tried it yet.
Performs its function. The only thing is, you need a wide cup, it is not included in the usual one.
Good quality well made good for bean coffee ground to extra fine it filters like it should. Good store and I recommend this store.
Better than I expected, it works perfect and suits any mug. I loved it, I use it every day.
The goods are of high quality, the store did not refuse to change another color, immediately replaced it. It took 20 days to arrive. I advise this store.
Made well. Haven't used yet
Was packed well and received fast.
Everything is as described. it came in a good mood
Fully consistent with the description, the filter helped out a lot on the trip, it is easy to clean and clean.
Packed unsimply, without a zakist, or everything is wonderful, delivery to finish shvidko. In the next step, not to bandage here, let me just lay down on the prayer of Kavi
I really liked a good purchase
Wy products have been walking in China around August 24. I made the payment. I received it today and canceled the refund. It is about 4,000 won, but the price of 4,000 won came and sent by C-Jae courier for more than a month. I am glad that the product is as shown in the picture