We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The packaging of the product is very good and beautiful, it is recommended
Special for preparing cappuccino, good product, ideal accompaniment for barista or coffee lover
There are doubts about stainless steel: the pitcher does not magnetize. Outwardly everything IS Fine. Inside the engraving of the capacity scale.
I like it very much, the scale is very clear
Excellent product, good size, feel good quality material, very cute finishing, easy to wash. It only remains to hope that the use does not spoil.
Product appeared to be good quality, good size for Philco 15 bar. Arrived relatively quickly.
Perfect polishing, no scratches. All super. Satisfied!
Very special color, the scale is very clear, I like it very much! !
No branding and super cute! Love it!!
Very good. It's whole, not crumpled. Thick metal, measuring notches inside. It seemed that the delivery was fast.
Works as expected. No markings or branding, just a simple pitcher. Quality seems good
Excellent Material, well thick steel. scale is accurate. same as picture description
Very good quality cups and fast shipping, it only took 10 days
perfect product, I am going to buy another black one
Beautiful and perfect, how in the advertisement, wine without defects
Very good quality, exactly as described
Shipping fast
nice Matt off white outer finish with a brushed steel inside detailed measurements also included.
Thank you so muchThe seller, the product arrived very quickly, everything is as described, we are very satisfied with the purchase❤️