We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product is as described, arrived in vacuum sealed bag. Towels will puff up after washing
Tse definitely love. Water is gorgeous, rovodiv is not deprived. # Ukr_ali
nice fabric, quick shipping, and not much shrinking after laundering.
The towels are good, change their shape a little after washing, but not critical. Absorb moisture perfectly
Cool towels. Recommend
it's really good one honestly this dish cloth really good.
Very excellent raw. I will take the type of shower if any.
I liked the towels very much, took a bigger size. Perfectly absorb, very soft and stylish look in the kitchen. Did not fade when hand washed. The color is straight dark black.
Cool and soft towels, I order a second time. Wipe hands, for example, very nice)
Oki
Cotton; as stated. Look high quality and stylish. Black color is brand, oddly enough) absorbs moisture well, and dries quickly due to its texture. Suitable as a hand bath, but I bought for the kitchen
Doesn’t absorb water as good as expected
Very cool towels, soft, unusual knitting, voluminous, I saw them with my girlfriend and also wanted them, I look forward to the depreciation in another color, the quality of tailoring is good, everything is even
good item, nice material
Very nice kitchen towels. Soft
The towels are good! Before use, it is advisable to wash it so that it would be softer and do not fit the lint.
instead of 4 bigger towels I received 6 smoller.