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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 24x7deal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Beautiful and great quality pan. My mom liked it a lot.
For size, compare it with a kattire. Outer with cooking oil. I wiped it three times overall and I'm at the same time.
Very good nice idea very useful thanks to the seller.
exactly what i was looking for. the delivery was super quick! it works fine on induction..
Is of good quality, the bottom is thick and the rest is lighter, but still good. Lemon for size comparison. The lid has no latches, comes out easily (no problem). Can do a good portion of things at the same time, it is not small. Can serve for family 3-5 people
Very happy with your serviceThank you very kind and fast thank you
I liked it very much. Arrived very fast and perfect. Very well packed. Thank you
Product arrived broken. So most of the parts cannot be used. I would like to get my money back. How do we solve this!
It was well shipped. The delivery also arrived quickly in a week. It's good to be in the back of the leftover oil. The lid will not be completely closed. The step difference is... I want this to be right.
Goods arrived very quickly, Workmanship very good. Recommend and thank you.
Although I believe I took the biggest size but it looks smaller than expected!
The product is very good ~ It's perfect to go camping and write ~ I bought it to fry my children at home.
Product Good The packaging has been damaged a lot, but the product is save. I'm already expected to eat tempura.
Delivery in 10 days months, as is the description although the box is very damaged, not yet tested.
Fast shipping, excellent packing and high quality, I recommend dealing with the seller, thank you
Perfect and corresponds well to the description. I use it on an induction plate, it works well. I got it at a reduced price. I recommend.
Very cute and very useful, perfect dimension for occasional fried foods, I like very much
Pan is neat if on the picture delivered quickly unfortunately with a dent due to the transport but we are going to use it anyway the thermometer is a nice addition to ensure that you do not smoke it too hot
Arrived well packed without malfunctions both the box as well as the item came all as the seller's announcement
The delivery is fast and I like the product. Only the packing box!