We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I could not receive the device for logistical problems, however the store's attention and refund was good.
Thank you to the store. Goods received. Packed well. I'll check the work. I'll write it after.
Great store. They beat a record of the fastest delivery. Highly recommended <3
Great store. The mouse is for all hands. Only very small ones may find it big. Just one day to get comfortable with it. It takes away some stress off your hand. Highly recommend it.
Mouse quality. Delivery to the door in St. Petersburg in 3-4 days. In use, you need to get used to it.
Exact DESCRIPTION. Quick grip. Perfect
First test today. Great! No problem of cursor detection. Perfect on w10.
good thank you
My wrist is very comfortable after using it. It's a great product if it's durable. I hope the button doesn't break down and can be used for a long time.
всё отлично я доволен спасибо
Incredibly fast shipping! The item arrived inside a card box and well wrapped with bubble paper. It's as described by the store. The plastic feels like good quality. Yes, it's difficult to get use to this mouse when you 've spent your whole life with the traditional, but my wrist is really grateful. I'm happy with the purchase. Thanks! Super fast shipping! The product came in a cardboard box and wrapped in bubble bag. It is as described by the seller. The plastic feels good quality. Yeah, it's not easy to get used to this one after you have your whole life using the traditional one, but my doll thanks you! I'm happy with the purchase. Thank you!
The mouse is great. I met her when DNS was selling her under the same name. With long work, the hand does not get tired. The first time I got used to it for 2 weeks. Then with the usual mouse was no longer convenient.
The feeling is different with this mouse. Looks good
Delighted, they even left me a thank you note. I arrive super fast, very good service
Mouse comfortable, raised on the table with a bunch of... ))))))))))))))))) His hand stopped hurting almost immediately. It is convenient for me to use this mouse.
this mouse is awesome, it fits perferctly my hand and the quality is very good. I love it! I have had regular pain issues using a classic mouse but this one just feel as confortable as grabbing a joystick, no problem holding it for hours and navigation is smooth. Moreover, the product was well packed and delivery was very fast too. Thank you for making such good products for people to enjoy!
is very good
- Arrived in approximately 2 weeks to Finland from China. - Parcel was packed in bubble wrap and a retail package. - Product description is accurate. - Prepare with 2 x AAA-batteries, they are not included. - Connected to computer immediately once I put the USB receiver in. - Includes manual instruction sheet in English. USER EXPERIENCE of a small handed woman: - Fits my hand quite well, although my hand tends to slip downwards if I don't SQUEEZE the mouse. But very comportable anyhow. The grip lines are helpful. - The hand rest piece is very convenient for my use and I'm satisfied that they have it included. - Easy to adjust to the new hand position. - FEEDBACK for the DELUX: A computer software for the product would be a very nice addition, or something else to help identicate the current DPI that is being used. 5 stars for NOW, I will post a comment after having used the mouse for a while, to see if it works as it should.
A good mouse for work, used to 3 days. Only for work I repeat!