We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right, recommended.
Delivery days 12 took. Goods quality, packed perfectly. Came complete set, remote control without batteries. It shines very bright, enough for the eyes. Just a gun. Quiet. In general, I'm glad. Recommend!!!
The reviews on YouTube say it all. The light produced is bright and with high CRI. It is bright enough for using in interiors and even bounced on a wall or ceiling in a small room. the fan is ALWAYS on even when the light hasn't even been turned on. The remote is something I wouldn't have imagine I would value so much the only gripe is it won't turn down the light below 25%. It's light weight and the cable is quite long. The handle is VERY useful even if it doesn't get that hot since it's an led but you can move it so much easier. I wouldn't put it under a lot of stress, I mean don't even get it near rain, nor let it fall. the barn doors and gels are what makes the package heavier than the light itself and though you can see some light leaks it's good enough for me. That handle can be a little hard to use since there's no way to reposition it without tightening it and the stand hole doesn't inspire the most security but if you take care of it it will do. I don't know about the warranty
Delivery came super fast, works great so far!
It came fast in a week. The product is good
Lamp dotarła unfortunately when fast shipment failed me to avoid extra expenses
Fast shipping and all wonderful
very fast delevery!!
packaging, light, quality all looks great. will be using it for photography and video.
THIS IS A GREAT LIGHT FOR THE PRICE, VERY HAPPY
I order the second lamp, niche. Got on the share and took with petals and gel liners for 8900, I do not regret a drop. Delivery to Kamchatka week is exactly, record!
The light is pre-excellent
Arrived in 20 days. All working, I order not the first time. The store is responsive. Recommendations
Ordered three weeks to Kaluga region. It's been a long time. All in good condition, recommend!
great lights, store shipped the wrong cable plug but offered to ship the right ones in the next purchase, good service I recommend this store!
All in the best way!