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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 24x7deal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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I recommend pretty wrist and good quality Corresponds to the description
Everything is fine, delivery was delayed by two days, but it was not critical. The packaging is excellent, each handle is packed with screws. I am very satisfied and recommend!
Excellent quality .. it looks very good in my new kitchen .. Thanks to the seller
Each handle in the package, opened so far one, looks delicious-matte, uniform. Mounts included
Shipping fast, The product is also great I hope the price is a little cheaper Expensive compared to other designs
The pens came completely intact, well packed) arrived ahead of schedule. And here they are all already in their places)) wonderful, beautiful and high quality! And most importantly, several times cheaper than where we ordered the kitchen)
The goods arrived earlier than promised. I ordered the pens in black, very high quality, matte paint, smooth, rich black shade. In general, everything is carefully done. Very satisfied! Bought on the recommendation of her daughter, she bought golden ones, also great! Recommend!
The handles are beautiful, came without a scratch. On the dresser look very good.
Super Nikel. More payements de frais de douane ? ??
Great pens at a good price! Look stylish and expensive.
Nothing to say, same good quality to see in time Satisfied
arrived faster. item was easy to install. very thin and lightweight. i love it
The product arrived quickly. Packed well. Everything corresponds to the description. Includes 3 black screws. The handle is light. Good quality. We will order more for all the furniture in the apartment. Thank you. I recommend to buy.
The product is good to look, well packed, each handle is sealed in a separate bag. The only thing, the holes do not quite match the declared values. The handles are very thin, how strong we will know later
Very beautiful handles. The packaging was very good. No damages to the handles. The seller sends also the screws wich I didn't expected so I was surprised.
Excellent cost benefit, the quality is proportional to the value
Good quality and price. Delivery is fast to the Sverdlovsk region. Much earlier than the specified date. Each pen in an individual package and in a common bag with a pouch.
The handels are very nicely made. They came very fast and without any damage. Great product.