We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent packaging and fast delivery product excellent quality and with all accessories
Accurate description, well made product, good quality, useful for me ..
I love
super
I have loved it, very adapted to the door where I put it in the kitchen and the lid I can open it according to my need, excellent purchase, recommended.
Everything OK again.
The bucket is cool as it fit!!!
I like it.
Very good, the large size I like as it is ideal in my kitchen.
Loooks good, I'm really like it
I was late and they didn't give me the coupon for this,
bravo for the packaging. Super
ok
It looks quality, and I really like its design and how functional it is. I recommend it.
I bought the small size, I did not want a large hanging volume that looked bulky and also did not accumulate garbage and avoided odors. Fits perfectly in my closet. It is easy to assemble and use, the bag replacement is not heavy and closes well. I recommend.
Delivery is very fast, arrived in Berlin on the 5th day. Packed well, but there are marks on the lid. I don't know from what. In General, excellent and comfortable bucket. Everything is easily removed.
Great in the kitchen
bien
Perfect very nice, comfortable to use, fast shipping
Super elegant and well designed, and very practical so as not to have to move things on the floor to clean. I am a little distrustful of the adhesive to stick it to the wall, but when it takes a few weeks I will comment on it.