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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 24x7deal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://24x7deal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Super fast delivery and great product⭐⭐⭐⭐⭐
It came very fast, although it did not come in box it came in a padded bag that protected them very well, they arrived intact. The sound is very good, good low and very comfortable. They feel very good quality for the price. Very thick cable looks durable. You can see a small leak of minimal light. I'm very happy with the product.
The order was only shipped on the 3rd day, but still came 3 days earlier.
Muito bom
Very good phone gaming am playing Fortnite and sound distinguish very well that side comes sound
excelentes audifono(el adaptador no tanto), el cable tiene buen largo
Top
Headphones fire, though to Almaty, there was a parcel already 68 days, but it was worth it to wait, the backlight works cool, I recommend the store.
super!!!!
el producto demoro mucho en llegar, pero fue problema de mi país, es la segunda vez q compro, esta vez fue por 1 solo y llego sin caja, y con un pequeño detalle, pero funcionando súper.
Es hermoso... Funciona estupendamente.. Lo recomiendo
It's amazing how you hear it, they look pretty with the lights, the truth is a pass, it's worth it.
Наушники хорошие. Спасибо продавцу!
Great product, nice quality. Thanks to store.
Все хорошо!!!
Chic earphone) 0
Very fast delivery in less than 15 days and very satisfied with the product. Seller to recommend
The shipping quickly grew up next
good for price
They Pretty Good and the Sounds are wonderfull on it i recomended them alot.
Product quality.
I'm on time and no very good details I 've been testing and no drama all right
Fast delivery in 30 days received the product. Excellent headset.
Product delivered with a very good packaging. Attention it is not a box version. The helmet is just covered with a protective bag. The threads seem of good quality. The headset has 1 audio jack + 1 microphone jack + 1 usb (for light). Volume adjustment button directly on the headphone wire and microphone cut. The cable is easily 2 meters long and also seems of excellent quality.