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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 24x7deal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://24x7deal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
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A good cover, complete with a film, a feather for a touchpad.
The cover perfectly approached, the buttons also match the holes. In the hand sits well. The upper part on the magnet, holds tight. When reading it is possible to bend back, over time can start to unglue, but it is in all covers with a folding lid. Thank you. Delivered to Italy in two weeks. The store put two gifts.
Chic case, looks rich. On pocketbook 627 sat like a VCast. Shipping and shipping above all praise. The store invested a modest gift: stylus and glass protection. Thank you!
Fast delivery, only 2 weeks to Smolensk. The cover is very nice. Connects with the book so that you have in your hands not a separate book in a separate cover, but a book with a cover. The book falls asleep when the cover is closed. The material, of course, is not skin, but good skin imitates. Included "finger", napkin and protective glass.
Beautiful and comfortable
Came very fast, it is perfect for the book
Recommend. Fast shipping.
Fine case. Fits well. Looks very beautiful looking. Good quality.
Everything is fine, I came quickly! Put the stylus and protective glass in the kit. Thank you so much! To charge, it is better to remove the cover. But this is not critical, because the bookcase keeps the charge for a long time.
20 days and the courier brought home, the quality is excellent, I advise the producer
Shipping fast. Description corresponds. Recommend.
The cover came up perfectly! Thank you) as a gift protective film and stylus
Fast delivery. Nice case, sat almost like a wit. Lock when closing works. I think it's enough for a couple of years until I get around
The order was shipped very quickly, cleaned up. Arrived in 36 days Ukraine Zaporizhzhya, on "Nova puta". A protective film for the book and the stylus was put on the cover. The cover fit perfectly at 627. The quality is excellent. Thank you to the store.
A book book. Shvidka delivery to Kieva-2 types. I'm pre-war.
Very good quality case. On pocketbook 616 came perfectly. The store put a gift stylus (works great on the iPad)) and a protective glass as a gift. Thank you very much! order shipped very quickly and came in 2 weeks in N. Novgorod.
The case is very good quality, the size came exactly, all the holes match. Very beautiful dark blue color, as a gift the store sent the stylus and protective film to the screen. Thank you very much seller for the quality goods, fast delivery and gifts!
Thank you! The case was sent quickly, qualitatively packed, additionally sent the film on the glass and stylus. The item was shipped the next day, after the application and payment.
I am very satisfied. The gift pleased. Thank you
The case came as a native. The quality is good. Fast Delivery
Excellent quality
Very high quality case, beautiful and comfortable
Thank you, the order came quickly despite the holidays in China