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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 24x7deal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Product of excellent quality!
I recommend. The only thing I can attach to is, for my first ever use of a manual grinder, a little transparent regulation of the degree of grinding coffee beans. But as you already know it is simple hehe ;)
Very good product. Excellent quality. First-rate product. I have not yet used it, I was waiting to arrive to acquire my coffee beans, but knowing the brand and the capacity that timemore C3 brings, I am sure I made a great choice. Great price, here in my country it costs R$ 750,00 - R$ 800,00 (U $150,00-U $160,00). Arrived in exactly 12 days!
It arrived perfect, I can no longer wait to taste it.
Excellent quality!
Normal kavolka I will try the yak over the distance
Fantastic. Have tried both for espresso and pour over and aeropress with two different beans and have had some very good results.
Nafis description Jani Timore c3 and Jani before the date of delivery of customs faheen bag but Salim majaha Shi
For so long I've used old grinder and replacing it by C3 is awesome. I didn't realise that this will be so big improvement. One thing - there's mistake in manual - adjusting grinder from the START POINT should be counter-clockwise.
Very good product! Great for those who like good coffee.
Great Grinder. Very good the cost benefit.
Really pleased with my purchase. Genuine Timemore C3. Well packaged, arrived quickly and half the price of the same product on amazon.
Loved, I really was need a decent grinder! Arrived perfectly
Arrived in the interior of Paraná with 14 days. The package came with some holes, but the box was whole. Congratulations to the timemore that made a very resistant box with foam to leave all contents well fixed inside the box. The construction of the grinder is impressive, very good footprint and the texture passes a lot of safety. It's my first grinder with fit and for the price I got (R$ 216) it was an excellent cost benefit.
Delivery came very quicklyI am satisfied with the product.
%
The mill is excellent. I would recommend buying it. Shipping speed less than two weeks
Excellent.
Initially, The Grinder, after setting it up, changed to 0, but after unfolding and folding it several times, it works properly. They had coffee quickly and evenly.
100% legit, great price and shipped much much much faster than advertised.