We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast Delivery 2 weeks, works perfectly.
Perfect. The second I buy
Great little smart card reader (model SCR10). After installing the required software packages, it works perfectly with Croatian ID Card (enables every option in e-građani online government system). Also, the box was well packed and protected so there was no harm or damage during transport.
It works perfectly. Just need to try bank cards.
not tested yet, but it looks nice.
Good and fast delivery.
The goods arrived will check if I add anything.
works norm usb3.0
As described - average delivery time
All bn fast and reliable
Very good quality & Work correctly
Convenient, takes up little space. Super!
entrega muy rápida
Good quality. Compact (good for storage and travel). You need to download drivers from Rocketek web-site. Laptop detects reader as Generic reader. I tested it on Windows 10 and Latvian eID (person identification smart card) + Latvian signing software (eParaksts 3.0) - all works fine! I've ordered USB 3.0 reader version (SCR-RT10A), but there was no any indication on the reader, that it is indeed USB 3.0. The answer from Rocketek Support was to measure the speed of file transfer. =) Well, not very customer-friendly. Also, some small notes: The usee manual was not really good - so you need to try several times to find right steps for usage. According to the manual, LED indicator on reader should turn red when connecting reader to USB port. In fact, it was not lighting at all. It was not clear which side of smart card to use to insert to the reader. Even if you insert with the wrong side, reader LED turns blue, like it is OK, but singing software of course doesn't detect the card.
Shipping very fast. Excellent packaging. Good materials. There's no proof.
Recognizes it perfect with windows 10 and lee DNI at first shipment in 48 hours
Works fine. No additional software to install. Multiple card compatibility on a single device