We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|*Estimated Shipping Time
|10-30 Business days
|10-30 Business days
|Australia, New Zealand
|10-30 Business days
|Central & South America
|15-30 Business days
|10-20 Business days
|15-45 Business days
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the product very much, the color is also beautiful
Excellent quality. Ordered twice already.
perfect quality, size natch cup and thick, excellent seller
Implementation according to the order. Product packaged for transport rather modestly but delivery without damage. Pattern, color, quantity, etc. I recommend the product.
Exceeded my expectations, what drips out of the Cup, does not come out of the Cup doorExcellent material, serves for "hot" (a glass of coffee are past) and cold
That is my second order and I was perfect just like the first, I am very satisfied with the product
The order took 26 days to reach Colombia, I am satisfied with material and manufacturing details of the pad, on wood is not completely non-slip, but on glass yes, nothing strange, but although I bought 4 units each comes in a plastic bag, which I waste of plastic. The order took 26 days to arrive in Colombia. I am satisfied with the materials and manufacturing details of the pad. It is not completely non-slip on wood, but it is on glass. Nothing unusual, but even though I bought 4 units, each one came in a plastic bag. What a waste of plastic.
Very simple, functional, right at the price, more for restaurant or bar
The material to the touch and the eye gives a feeling of quality. Good product
Super! Dube akistsi and stylish
Arrived safely, but VERY slowly! Tracking of the package was shocking, this time. However, the coasters are an excellent product. Great to have the slotted texture ... this allows the condensation to be diverted from the bottom of a glass, rather than allow it to pool + drip.
As described. Very good quality!
Garni rates. Akisni.
They came very quickly, I loved them.