We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Заказала 20.07, забрала на почте 29.07. Оправка была из России, пришло все хорошо упаковано, ничего не повредилось. Лампа с сумкой, удобно хранить. Лампа яркая, стоит устойчиво, можно поставить на разный уровень и (если нужно) наклонить. Заказом довольна, рекомендую.
Заказ пришел самым первым из всех заказов. Заказала 15.06.20. Пришел во Владивосток 30.06.20. На почте получила 4 июля. Лампа понравилась. Упаковка целая. Все рабочее. Яркость регулируется. Есть дополнительные оранжевые фильтры для дневного мягкого света. Высота лампы регулируется тремя телескопическими стойками. Телефон можно устанавливать в центре лампы вертикально и горизонтально. Подставка крепиться в двух положениях.
Great lamp! Definitely recommend!
Lamp good
It is worth buying, logistics is super fast.
Good product, bought several times.
Great lamp
Everything is very cool. I'm very happy!!! Recommend
Лампы пришли быстро
Очень хорошая лампа, светит круто. Я просто люблю ее. Быстрая доставка.
Продавец был супер быстро с доставкой.
Лампа супер, очень яркая, штатив достаточно сильный
Отличная лампа! Определенно рекомендую! Температура света плавно регулируется, очень удобно. Ярко светит. Доставка курьером на дом в срок, без задержек
Лампа просто огонь! Доставка необходима,
Lamp fire! Ideal for strims and for the beauty sphere. Take it will not regret it. I took it at a discount for 4000₽. Better than many models are more expensive. The only negative is an uncomfortable phone holder when the phone is vertical
Great lamp and cost! Fast delivery, everyone is satisfied
It came in Mo in 3 days!!! Everything corresponds to the description Delivered was a courier, the quality suits, everything works