We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень быстрая доставка курьером. Штука очень крутая, качество супер!
Посылка пришла за 3 дня в Брянск, качество товара отличное!
Got the package and it is working, already using it for my hobby.
I didn't expect this kind of quality. Its an amazing softbox. I have loved it. I definitely recommend it!!! Shipping is okay. I ordered from Russia warehouse and 19 to Pyatigorsk is to much. IML works kind of slow. I repeat, softbox is amazing!
All is well.
The D is product cryption is exact very fast I arrive the recommended order
Everything came very quickly. Delivery from Russia. Like the store promised. The product is great! No claims. Seller recommend.
Super!!! Very happy!!! Not immediately found the grid, the store responded quickly and I found everything, thank you very much
Good oktobox. Delivery is quite fast.
It came in 10 days, the Courier pre-called and after half an hour brought straight home. All as described, I recommend the store. Later I will add a review how to start using
i like the item, but it's heavy 65mm for me to hold in hands.
I'm in shock!!! I 've never been sent an order so quickly! After payment and before the receipt of the order it was 4 days!!!! Chose the store, based on customer reviews, and was not mistaken. Great store!! The product fully corresponds to the description, packed perfectly. Delivery to the door is free. Satisfied with all 100% thank you very much
All is super, thank you store
Thank you, the goods and the store are excellent!
Everything came within two weeks! Though I thought it would be a month. Everything works fine
Delivery long more than 14 days all arrived whole Courier