We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery 26 days to Ukraine Kherson mist Express. The adapter is excellent, connected the old plasma via VGA {HDMI not working). Created the desired resolution manually SXGA 1600*900, automatic 1280*1024 all stretched, but this is the problem of the old TV, with VGA monitors I think there will be no problems. The picture is clear, juicy and smooth. The only negative works only 60Hz, with VGA video card TV worked on 85Hz. Now it is possible to update old man gtx970. Products ugreen constantly pleases with quality, functionality and price.
Everything works
Unfortunately, the parcel never arrived, the store was kind enough to reship a new parcel with another logistics company. Did not receive that parcel either, still would recommand ugreen for the excellent customer support
good store
Delivery to Izhevsk 24 days from payment. Works properly, image distortions are not visible. Of the disadvantages-not to the end twist one of the fixing screws of the VGA cable.
O.k
Excellent quality. Monitor 19 ", Working resolution 1440 by 900. The picture is clear, does not wash. The adapter is not heated.
Excellent. Good quality as usual
He came in eight days. Everything works with the box.
Excellent adapter, determines the monitor!
The converter got it. Thank you. I'll check the performance later. Externally looks qualitative, the packaging is worthy.