We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Glass of good quality, I recommend, the only minus is not very convenient to glue with the frame, glued without it. Packed was good, oleophobic cool.
Great store❗️Great communication❗️The item was delivered very fast❗️Thank you
Очень крутое стекло, все подошло!!! Спасибо магазину. ;)
The product from ugreen is always only super! Shipping jet to Mo! Seller recommend, ordered not one ten times!
Ugreen как всегда на высоте
I ordered the glass for the second time. The first order was unsuccessful, the transport company damaged the packaging and the glass cracked. The store returned the money completely, for which he thanks a lot. I made an order again, it came quickly enough. This time it's all whole. Very convenient kit with a frame. The glass is glued very easily thanks to it. I liked everything very much. I recommend this product and seller.
Everything is super. Good glass, perfectly suited, convenient to install. =)
стекло топ! по качеству не отличить от родного стекла на Айпад Про. прям по ощущениям один в один!
I received the glass, but unfortunately, the goods came damaged, apparently on delivery. The store's guilt is not in it. In general, the product looks very presentable and expensive. Its money is definitely worth it. I will try to be happy again, I hope this time everything will come in integrity. The seller is very decent, returned the entire amount, although the fault is not them and I was sure, that will only return part. Thanks for the prompt solution to the problem!
Excellent frame for stickers of glasses thank you! The glass itself with 1 time could not stick the arms of the hooks
Super good thanks
Отличное стекло, с рамкой клеить очень удобно
Everyting from ugreen is always good! Only shipping took longer then normal, this is not fault of ugreen
Thank you all got
Excellent product. Well protected in packaging and easy installation.
Nice screen protector!
Opened the package & installed the glass protector by myself - alignment not perfect but quality is pristine! Well done again, Ugreen. Happy customer here!