We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
кайфовый, не пожалел что переплатил за качество)
The product was not listed on the stores store anymore but he was very serious and honest, wrote a message and refunded the entire amount very fast. I've ordered before and I will order in the future as well as the products are hight quality! Thank you seller, you are the best!
Perfect. Works better than I thought it would. Ugreen is the best!
The store sent in 9 hours, arrived in 8 days. The 5Post carrier is just super, in 2 days from customs brought to the store Pyaterochka. I do not use the mail of Russia ever again! Charging is compact, the assembly is excellent. Let's see.
great store, all as in the description, I recommend thank you
Works well, no foreign noise noticed, USB charging did not test.
In two words IM pressuring
high quality , came really really fast! thanks ugreen official store :)
Everything came very quickly. Works. Convenient thing.
Fast delivery to UK! Very good build quality. All ports and features working fine. You can play your music through your stereo system from usb flash/bluetooth or microsd card. Didnt tried microsd card but i did usb flash and bluetooth-these two connections sounded for me nearly the same without big difference in quality. The sound quality is really good-of course CD or built in aux would sound a bit better but you may not even notice that. Didnt noticed any connection breaks-everything works as it should be. Really good device! Thanks!
As always excellent quality, for several years I constantly buy ugreen
Reached my hand in 2 weeks, no need to tell ugreen quality anymore. Definitely the best.