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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 24x7deal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
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Very good seller received very fast Thank you super quality saw Eye
Sink and mixer is just super. I liked everything very much. One minus short hoses for supplying water. well. Mountains., did not fit. Thank you seller for fast shipping.
Very pleasantly surprised, the sink has a pleasant and thick texture. And so many features, I love the rain flying out of the water. And the digital screen. Looks high-end.
The house is being remodeled, and the Flying Rein sink, which my friend recommended, was absolutely fantastic. I opened it as soon as I received it, but I was surprised by the style and material! The sink is heavy and sturdy, pure color and 304 stainless steel, which is nice and good overall it's been heard.
The sink is generally very good, with a wire brush is also not scratched, the basin is thick, the tap is also quite heavy, the accessories are complete, you just have to wait for the installation is also relatively simple. Very satisfied.
Well received the material seems of good quality and conforms to the description only remains to pose serious society and beyond respect I strongly advise.
I received the goods and it's really great. I was recommended by a friend to buy it. Really trustworthy. The way the water comes out is cool and fully functional. I like it a lot.
The overall feeling of the sink is good, the appearance is very elegant, the color is very high-grade. The water output is mild and even, quality first, and the installation is relatively simple. I am very satisfied.
Sink as in the photo. The seller is very quick to answer any questions, packed at the level There was no tedious variation of the components, but I reached an agreement with the seller without any problems. The only one she is very thin at the bottom, but I don't know how much it will embarrass the mouth of the operation. Recommend!
Everything came whole, well packed. Earlier delivered by 20 days. Very good
The sink arrived two weeks earlier, the packaging is whole, everything is ideal! Thank you seller!
Super recommended, they tell you clearly that it takes time to arrive but still arrived before the estimated time, the seller answers all the questions quickly, everything well packed, the material is great, accessories and everything, I love it: D
The goods were sent very quickly, the Courier was delivered to the entrance, everything is high-quality in appearance and groping, I like it very much, the seller responds to all questions well done, the sink is pasted over with a noise, the whole did not come with a mint or a scratch, I recommend the seller, well done thank him very much!!! As I set to complete the review.
The sink has not yet been installed. Externally. as in the photo. Looks very presentable, the whole bottom is finished with noise. Without scratches and dents, packed perfectly. The only thing, the Dent was on the drinking water crane. Wrote to the seller, he immediately answered and immediately sent another. The crane has already come in whole). So the seller is very responsible, reliable. Recommend seller and sink).
Perfect quality and the seller is really co-operative!!!!!
The sink arrived much quicker than forecasted. On initial inspection, it was very well packed and of very good quality. It will not be installed until early next month. If I can add to this review then I will.