We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super! It was 3 weeks before Chelyabinsk, everything works, everything is packed neatly
Super what I wanted so long ago
The order arrived 36 days before Vladivostok. Everything works. Thank you!
Love everything light is super thanks for quick delivery the only thing is remote not working.
The lamp lasted 44 days. It works great, thank you.
Все хорошо, но очень долго шел
Towar zgodny z opisem. Dobrze zapakowane, wykonanie produktu naprawdę dobre :)
Покупкой довольна. Очень быстрая доставка. Качественный товар.
Товар был доставлен курьером на дом, хорошо упакован, работает. Доставка очень быстрая. Спасибо!
Шла посылка в Барнаул около двух месяцев, уже успела открыть спор, но все пришло. Все целое, работает отлично, рекомендую
I ordered a kit with a charger and a battery. Sent everything on the same day, came all in 19 days, in excellent quality. I shoot with this lamp my makeup work, very satisfied!
I haven't tried it yet. Then I'll add a tip.
Видеосвет очень яркий, подойдет для съемки на телефон и чтобы носить с собой на выезды (для визажистов, например). Доставка долгая чуть больше месяца. В России цена на такой +25% к стоимости, если не срочно, можно и подождать из Китая.
The lamp came safe and sound. Took in the maximum configuration, a lamp, a pen-holder, a remote control, a cable for connecting to an electrical network, battery and charging for the battery (and to it an adapter to the Eurovision), the adapter plastic has not yet understood, why, 2 filters white and orange and diffuser. There is an instruction for Angl. I took for photos instead of Flash (I do not like flash). The lamp is happy, in the field has not yet tested, but at home it works well, it is installed on a tripod, or you can ask for an assistant :) the light is quite intense, it looks tight. There will be comments-I'll write a review.
Super lamp, I recommend!
And it took 43 days to get to Krasnoyarsk. While it went through Merced, and to Krasnoyarsk it's on the train of Day 3, and on the plane a couple of hours, sent of course not on the straight, and through Ekaterinburg and that's where it lay for about 2 weeks. Small packages come almost in a week, and large of course you have to wait decently. The box is whole, everything that should be in the package, included, works.
Just super long delivery. 80 days in Saratov. And so, everything works, everything is OK