We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's cool, I took two lamps. Work, synchronize and each other and separately. Through the app the truth could not manage. With power adapters inside there were adapters to our sockets. Everything came exactly on the appointed date. I'm very happy.
Amazing product! Will be buying 2 others. Lighting makes wonders!
Sounds like a good device. I will experience
For a very long time there were 63 days, but because of the quarantine it was forsaken!
Товар хороший! Продавец отвечает на вопросы. Доставка в течении недели до Ярославля.
Fast shipping. The goods are on top.
Convenient fast delivery home, to the lamp no complaints, I take the second such model
Everything is fine, we can safely order. Arrived in Kursk in 5 days!
Came in the set in which I ordered, perfectly packed, the store put the euro adapter, everything is fine! Recommend seller :)
Product works well, well packaged, received in good condition. Power cable was delivered with a EU to US converter. These things don't fit well, best to buy your own power c13 cable.
Sent quickly, all OK
Thank you bro, its very cool light.